Job Description
This role at Unicomer Dominica, is suited for someone who thrives in coordination and communication. The Customer Relations Officer oversees job assignments, tracks service performance, and ensures consistent follow-up with customers, contributing to improved service efficiency and customer satisfaction across multiple touchpoints.
Responsibility
We’re hiring! Join Unicomer as a Customer Relations Officer. Lead our service team, manage requests, and deliver excellence.
Service Request Management
- Assign service request jobs to the technicians for repairs
- Ensure that technicians achieve and exceed weekly productivity targets
- Liaise with the customers for creating repair schedules and follow up on repair status
- Conduct daily briefing and debriefing sessions with technicians
- Ensure Service Request Documents are submitted to the Technical Service Management for parts Ordering
- Daily Action of the Outstanding Service Request Report
- Ensure that technicians provide accurate technical reports to assist with the decision-making process
- Ensure that technicians record accurately all parts used and record serial numbers during the repair process
Front Desk Management – During Planned and Unplanned Leave, Lunch Hours etc.
- Coordinate and assign service request jobs to the technicians for repairs
- Research and Logging of Service Requests on receipt of a customer’s report.
- Ensure the effective management of technicians to achieve and exceed weekly productivity targets
- Conduct briefing and debriefing sessions with technicians as required and escalate matters of importance to the Manager/Supervisor.
- Submit Service Requests and all required information for parts ordering and claims processing to the Supervisor within the day received.
Customer Service
- Advise the branches and customers of decisions taken regarding repairs pertaining to their branch
- Ensure customer service delivery meets Company standards
- Update SR with progressive notes for decision making
- Ensure progress calls are conducted daily to advise customer of repair status
- Assist with Sales and Cashier duties for Spare Parts and Bargain Sales
Experience and Qualifications
- Supervisory Skills
- Strong customer service skills
- Computer literate.
- Good analytical skills
- Strong leaderships skills
- Good Written and verbal communication skills
- Must be organized, persistent and committed, detail-oriented, able to cope well in stress-related environments
- Must be able to exercise good judgment in decision making
- Must be dynamic and a team player
- Maintains a high standard of honest and ethical behavior
Benefits and Others
Join us! Come be a part of a team that works together to provide customers with amazing service!
Send your completed Application and CV to humanresource_dom@unicomer.com by Wednesday April 22nd, 2026.
We thank all applicants for their interest; however, only applicants with the requisite skills and experience will be contacted.
Job Skills
- Analytical
- Computer Literacy
- Customer Service
- Decision Making
- Detail Oriented
- Dynamic
- Ethical Behavior
- Good Judgment
- Honesty
- Leadership
- Team Player
- Well-organized
- Written/Oral Communication
AboutCompany
Unicomer Dominica Limited (UDL)- Phone: +1(767) 448-7655
- eMail: dominica@shopcourts.com
- URL: www.grupounicomer.com/en/dm
- Address: Old Street, Roseau, Dominica
Unicomer (Dominica) Limited (UDL) is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences of our valued customers – wherever, whenever, and however, they want to shop. Unicomer (Dominica) Limited is an organization that is involved in philanthropic activities in every community in which we operate. Our social responsibility strategy is to nurture a positive, sustainable, and thriving society thereby making a positive impact way beyond the products that we sell. As a company, we encourage volunteerism and in turn, we support many local worthwhile organizations in communities across the island.