Contact Center Sales Team Lead

Job Description

Elevation Connect is hiring a dedicated, supportive Contact Center Sales Team Lead who can coach and motivate Contact Center Sales Representatives as they field calls from prospective customers. The Contact Center Sales Team Lead will assist in the hiring and training process, ensuring that every agent is well prepared for their calls, and providing structured consultative sales guidance to manage performance. They will continue to support agents after training by monitoring their progress, ensuring they understand and meet expectations, answering their questions, and providing ongoing coaching opportunities and inspiration. The ideal candidate should be analytical, supportive, and prepared to act as a resource to agents.

To succeed as a Contact Center Sales Team Lead, the candidate should be focused on helping the team build necessary sales skills and knowledge so they can best support our client's customers. The Team Lead should be supportive, communicative, and attentive.

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. This position is in office in the Commonwealth of Dominica.

Responsibility

• Assist in hiring, training, and preparing Contact Center Sales Representatives
• Meet or exceed individual sales goals, conversion targets, and performance metrics established by Contact Center leadership
• Ensuring agents understand and comply with all Contact Center objectives, sales performance standards, documentation procedures and policies
• Provide ongoing development to improve sales skills and guide Agent team members to handle customer objections professionally and apply sales techniques to overcome barriers and secure commitments
• Identifying operational issues and suggesting possible improvements
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
• Preparing reports and analyzing data to assist management as they determine Contact Center program goals
• Ensuring that all customers are satisfied which may require taking calls and/or escalated supervisor calls
• Working with other supervisors and management team members to support agents and maximize customer satisfaction
• Motivate and encourage the team through positivity by using chats, competitions, communication and upholding EC values and mission.
• Perform other duties as assigned.

Experience and Qualifications

• High School Diploma or equivalent required. College degree preferred.
• Minimum of 2+ years of contact center, sales, or inside sales experience required.
• Minimum of 1+ years of experience in a leadership, coaching, or supervisory capacity required.
• Prior experience in contact center sales, customer service, or supervisory experience strongly preferred.
• Prior experience working with contact center platforms, Sales and CRM systems is strongly preferred.
• Strong working knowledge of Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Ability to interpret sales data and generate reports.
• Exceptional verbal and written communication skills
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees in sales roles and evaluate their performance
• Excellent problem-solving, leadership, and customer service skills
• Must be analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Availability to work between the hours of 9:00am - 8:00pm EST Monday – Friday.
• Background check required.

Benefits and Others

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Hiring for start date of March 23^rd, 2026
• Pay Rate is $15.00 XCD hourly
• Hours of Operation 9:00am - 8:00pm EST Mon – Fri
• Schedules are subject to change according to business needs

Apply Here: https://elevation....recruit.com/job/1002154/