Contact Center Sales Representative

Job Description

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. This position will be onsite at our office in Roseau, Dominica.

The Sales Representative is the first point of contact for prospective customers who are actively seeking financial relief solutions. In this role, you will guide callers through a consultative sales process — listening to their situation, presenting the right program options, and helping them take a confident first step toward a better financial future. This is a solutions-based sales role focused on connecting people in need with services that can make a meaningful difference in their lives.

The client’s program is a leader in the debt settlement industry, with programs designed to address the growing financial stress faced by individuals struggling with overwhelming debt while also helping consumers regain stability and long-term financial control. We work closely with each person to understand their unique financial situation, reviewing their debts, income, and goals, and then collaboratively identify the most effective debt-relief strategies available. By forecasting the types of support and solutions needed, whether debt management, settlement, consolidation, or counseling, we ensure that clients are matched with the right resources at the right time, empowering them to overcome debt and rebuilding a healthier financial future.

Responsibility

• Handle inbound and outbound calls efficiently while maintaining a positive, energetic tone throughout every interaction.
• Engage customers using a structured needs-discovery framework (ask open-ended questions, actively listen, and mirror customer language) to uncover their true pain points before presenting solutions.
• Apply consultative selling techniques prioritizing long-term satisfaction over short-term close rates.
• Build immediate rapport using personalization cues gathered during the call (name, situation, prior purchase history) to create a tailored, trust-based conversation.
• Guide customers through the decision-making process by educating them on product features and benefits
• Apply the assumptive close, summary close, or alternative close techniques based on the customer’s engagement level and buying signals throughout the call.
• Overcome objections by reframing concern in terms of value or return on investment.
• Accurately log call outcomes, customer information, and sales activity in the CRM system in real time to support follow-up.
• Meet or exceed daily, weekly, and monthly KPIs including conversion rate, average handle time, and revenue targets.
• Provide accurate, transparent information about products, pricing, and delivery timelines to set proper customer expectations.
• Perform other duties as assigned.

Experience and Qualifications

• A minimum of 1 year of prior experience in a sales position; preference will be given to candidates with prior inbound call center sales experience.
• Demonstrated knowledge of sales techniques including needs discovery, objection handling, and closing strategies.
• Excellent customer service skills with the ability to build trust and rapport quickly over the phone.
• Strong active listening skills and the ability to adapt communication style to different customer personalities.
• Empathy and patience, particularly when working with elderly or first-time customers.
• Ability to remain calm, professional, and persuasive in high-volume or high-pressure situations.
• Advanced verbal communication and interpersonal skills.
• Comfortable working with CRM software and sales tracking tools.
• Strong organizational skills and the ability to manage multiple priorities with minimal supervision.
• A results-driven mindset with a commitment to meeting and exceeding sales goals.
• Strong work ethic and a team-oriented attitude.

Benefits and Others

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hours

• Production hours will be scheduled Monday through Friday from 9:00am to 8pm eastern time
• Availability to work should be anytime within this timeframe
• Training and production dates and hours of operation are subject to change

Additional Information

• Currently hiring for a target start date July 2026
• Pay rate is $12.50 per hour (XCD) plus commission

Apply Here: https://www.linkedin.com/jobs/view/4430138847/