Customer Service Agents

Job Description

Global Lounge seeks Customer Service Agents for our Dominica location at Douglas-Charles Airport (DOM). Ideal candidates will have previous experience in customer service or hospitality, the ability to work independently under pressure, and possess a positive, energetic personality. Duties include guest assistance, maintaining lounge cleanliness, and ensuring compliance with company policies. Evening, weekend, and holiday shifts are required.

Responsibility

• Assist guests with check-in and check-out processes efficiently
• Handle customer inquiries and resolve complaints promptly
• Maintain cleanliness and organization of the lounge area
• Provide information on lounge services and facilities
• Ensure compliance with company policies and procedures
• Coordinate with other team members to ensure smooth operations
• Manage reservations and seating arrangements
• Conduct regular checks to ensure guest satisfaction

Experience and Qualifications

• Previous experience in customer service or hospitality
• Ability to work independently and under pressure
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Positive and energetic personality
• Willingness to work evenings, weekends, and holidays
• Flexibility in work schedule
• Attention to detail and commitment to quality service
• Ability to learn quickly and adapt to changing environments

Benefits and Others

Interested individuals should submit complete applications including a signed cover letter, CV, copies of academic qualifications and training (if any), and letters of reference, to: info@globalloungenetwork.com