Reception

Job Description

Join InterContinental Dominica Cabrits Resort & Spa as a Receptionist and become the welcoming face of our luxury experience. This front-line role demands professionalism, warm communication, and multitasking in a fast-paced hospitality environment. Ideal candidates thrive on guest satisfaction, manage systems efficiently, and bring calm confidence to high-pressure moments.

Responsibility

• Manage front desk operations and guest check-in/check-out processes
• Operate hotel systems such as Opera for reservations and billing
• Respond to guest inquiries via phone, email, or in-person
• Coordinate VIP requests and assist with special service arrangements
• Maintain accurate records and process administrative tasks
• Collaborate with housekeeping and other departments for guest needs
• Handle guest complaints or issues with professionalism and care
• Ensure lobby and reception area remain presentable at all times

Experience and Qualifications

• Proficient in using hotel operating systems (e.g., Opera)
• Basic administrative and computer skills
• Strong telephone etiquette and multitasking abilities
• Customer service-oriented with a positive attitude
• Personalized, attentive guest service, focused on satisfaction, including handling VIPs and special requests.
• Effective collaboration and flexibility for diverse working hours, including weekends and holidays.
• Strong interpersonal skills with a passion for hospitality and professionalism in appearance and demeanor.
• Good communication and passionate about customer service. Good command over written & spoken English; additional languages are an asset

Benefits and Others

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Send Your CV To:
kelly.dodds@ihg.com
Deadline: June 15th, 2025