Optical Supervisor

Job Description

Join our Unicomer (Dominica) Limited family as an Optical Supervisor, where we value personalized patient care and team leadership. Bring your managerial skills and optical expertise to a role that helps people see the world more clearly. We encourage applicants with a strong business background and a passion for optical health.

Responsibility

• Explain prescriptions and recommend eyeglass frames and lens treatments based on their prescription, vision needs and style preferences to ensure that they make the best choice.
• Create work orders for the laboratory and follow up to ensure that jobs are sent within the agreed time frame.
• Conduct quality checks on all finished eyeglasses upon receipt from the laboratory to ensure accurate prescriptions, measurements, alignment and absence of scratches; and make adjustments if necessary.
• Use optical machines to obtain accurate measurements of patients’ eyes and ensure that the frames or lenses are compatible with the prescription.
• Repair or re-fit broken eyeglass frames to guarantee sustained customer satisfaction.
• Educate patients about fitting contact lenses and eyewear to ensure that they know how to care for their contact lenses.
• Create and maintain dispensary reports outlining all jobs sent to the lab to ensure that accurate payments are made on time.
• Ensure that various reports are completed as required including but not limited to: Outstanding Bookings, Outstanding Deliveries, Delivery notes printed and not notified, Delivery differs from Agreement, Capture Report, Merchandise Report.
• Review the Outstanding Cash Balances report on a weekly/monthly basis to ensure that all accounts are actioned.
• Ensure timely preparation and submission of variance reports, perpetual stock reports etc. to the Inventory Control Department.
• Coordinate the stocktaking activities of the branch per company policy.
• Ensure customer complaints are dealt with efficiently and in the best interest of the customer and Courts.
• Ensure conformance with established housekeeping and Visual Merchandize standards.
• Ensure that the cash is banked according to the company’s procedures.
• Oversee the efficient management of the cashiering process.
• Effectively lead, motivate and manage the performance of the Optical Service Representatives (OSRs).
• Work in collaboration with the Human Capital Team, Senior Manager, Business Development Manager and Optometrist to Identify and address training and development needs and ensure access to relevant tools and materials.

Experience and Qualifications

• Associate Degree in Business Administration/Management Studies or any other related field
• A minimum of 3 years' working in the field of Optical Dispensing and managerial experience.
• Experience in a retail sales environment will be an asset
• Certificate in Microsoft Office
• Ability to operate effectively with minimum supervision.
• Excellent customer service and interpersonal skills.
• Sound decision-making, analytical and conflict-resolution skills.
• Possess leadership, coaching and team-building skills
• Ability to use own initiative and work independently.
• Ability to present reports and recommend strategies.
• Ability to maintain a high standard of honest and ethical behaviour.
• Excellent written and oral communication skills and the ability to cope well in a high demand and stress-related environments.

Benefits and Others

You will be a key contributor with the largest retailer in the OECS and you will work with a team of great people who use their talents every day to bring value home to our thousands of customers. We are the Caribbean at heart, and value diversity as well as the immense passion and flavor our people bring to the workplace. We are therefore keen on building and preserving our community and culture.

Join us! Come be a part of a team that works together to provide customers with amazing service!

Send your completed Application and CV to humanresource_dom@unicomer.com by Thursday, May 16, 2024.