Night Supervisor

Job Description

Join InterContinental Dominica Cabrits Resort & Spa as a Night Supervisor and lead overnight operations with precision and calm authority. You'll ensure seamless guest experiences, resolve issues independently, and oversee check-ins and audits. This role is ideal for dependable professionals who thrive under pressure and excel at balancing leadership with service.

Responsibility

• Supervise all front office operations during the night shift
• Conduct and review night audits, ensuring accuracy in guest accounts
• Handle late check-ins/check-outs and resolve guest concerns promptly
• Monitor hotel systems and ensure security protocols are followed
• Support emergency response procedures during overnight hours
• Ensure all departments communicate effectively throughout the night
• Train and mentor night staff to uphold service standards
• Prepare reports for senior management on overnight performance

Experience and Qualifications

• Previous experience in front office, preferably night audit or supervisory role
• Well versed with FO operating system
• Basic administrative and computer skills
• Strong leadership and problem-solving skills
• Knowledge of hotel night audit procedures and systems
• Ability to remain alert and responsive during overnight shifts
• Reliable and detail-oriented
• Capable of overseeing late check-ins/check-outs and resolving issues independently
• Knowledge of safety and security protocols
• Personalized, attentive guest service, focused on satisfaction, including handling VIPs and special requests
• Effective collaboration and flexibility for diverse working hours, including weekends and holidays
• Strong interpersonal skills with a passion for hospitality and professionalism in appearance and demeanor
• Good communication and passionate about customer service. Good command over written & spoken English; additional languages are an asset

Benefits and Others

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Send Your CV To:
kelly.dodds@ihg.com
Deadline: June 15th, 2025