ICT Technician

Job Description

We’re looking for an ICT Technician at Digicel to troubleshoot network and system issues, support on-site installations, and compile performance reports. The right candidate will have hands-on networking experience, strong problem-solving abilities, and a keen eye for resolving technical faults. If you’re eager to work with industry-leading technology, this is the role for you!

Responsibility

To install and provide technical support and assistance for all Government/BAU Sites. Undertakes diagnosis and resolution of technical problems and may work directly with the Govt/BAU tech team (via telephone, email, chat room or instant message) to resolve. The technician also is responsible for the compilation of incident & various network and platform performance reports. Reports would be compiled by the Manager.

Key Objectives

• Perform hands-on configuration & staging, installation, evaluation and interconnection of various GoCD network equipment.
• Provide on-site support for Second and Third Level NOC Support Engineers.
• Configure and install small home office networks at Corporate Customer premises.

Main Accountabilities

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Troubleshoot and resolve network and customer premise equipment issues.
• Perform and document GoCD network changes.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Identifying and resolving problems that arise on Cooperate Customers' Computer Network system.
• To advise and find suitable network solutions to suit the needs of Cooperate clients.
• Provide Tier 2 support for all Customer Service and Business Solution customer queries.
• Diagnose and Apply fixes related to company issued computers, laptops, mobile devices, peripheral devices, phones.
• Assist Engineers or Technical Staff in project implementations.

Experience and Qualifications

• Professional certifications including CCNA, CompTIA, Fortinet
• 2-3 years’ relevant experience
• Telecoms experience with in-depth knowledge of ICT Products and hardware
• Experience with Cisco equipment and management systems

Functional skills and abilities:

• Knowledge and experience with network architecture and equipment (routers, switches, hubs, firewalls, servers and related management systems)
• Troubleshooting and analytical skills
• Comfortable interacting with all levels of management
• Attention to detail
• Strong Communication (oral and written) and interpersonal skills
• Proficient in MS Office (Word Excel Powerpoint)

Benefits and Others

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

APPLY ONLINE: https://careers.digicelgroup.com/...0902/