Guest Relation

Job Description

Every stay at InterContinental Dominica Cabrits Resort & Spa in Dominica should be exceptional. As a Guest Relation team member, you’ll help ensure guests enjoy memorable experiences. This role suits individuals with calm energy, strong communication skills, and local knowledge.

Responsibility

• Greet and assist guests upon arrival and during their stay
• Provide information on hotel services and local attractions
• Respond to guest requests, feedback, and complaints diplomatically
• Coordinate special services and VIP experiences
• Build positive guest relationships to enhance loyalty
• Work closely with other departments to ensure a smooth guest journey
• Manage guest-facing correspondence and follow-ups

Experience and Qualifications

• Strong knowledge of hotel services and local attractions
• Calm and diplomatic under pressure
• Prior experience in hospitality or guest-facing roles preferred
• Warm, welcoming personality with strong customer service skills
• Ability to build positive guest relationships
• Personalized, attentive guest service, focused on satisfaction, including handling VIPs and special requests
• Effective collaboration and flexibility for diverse working hours, including weekends and holidays
• Strong interpersonal skills with a passion for hospitality and professionalism in appearance and demeanor
• Good communication and passionate about customer service. Good command over written & spoken English; additional languages are an asset

Benefits and Others

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Send Your CV To:
kelly.dodds@ihg.com
Deadline: June 15th, 2025