Finance & Student Services Officer

Job Description

Support student success while managing key financial processes with Academix School of Learning as a Finance & Student Services Officer. This role is ideal for a detail-oriented professional who enjoys combining finance, administration, and customer service in a fast-paced educational environment.

Responsibility

As our Finance & Student Services Officer, you will:

Student Financial Management

• Manage student accounts, tuition payments, and payment plans
• Monitor outstanding balances and financial holds
• Prepare invoices, receipts, statements, and financial clearances
• Maintain accurate financial records using Zoho Books

Revenue Protection

• Follow up on overdue tuition and payment commitments
• Work with students and parents to establish payment arrangements
• Help improve tuition collection while maintaining positive relationships

Student Services

• Respond to student enquiries via phone, email, WhatsApp, and online platforms
• Assist with registration, programme information, payments, and administrative requests
• Coordinate appointments and provide exceptional customer service

Registrar & Records

• Maintain confidential student records
• Process transcripts, enrolment letters, graduation clearances, and verification requests
• Ensure institutional records remain accurate and up to date

Admissions Support

• Process applications and supporting documents
• Coordinate applicant onboarding and enrolment
• Help prospective students navigate the admissions process

Reporting & Administration

• Prepare weekly financial reports and debt analysis
• Support the Dean with student communications and administrative follow-up
• Develop automated workflows that improve efficiency and reduce manual work

Experience and Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, Management, Education Administration, or a related field.
• Minimum of three (3) years' relevant experience in financial administration, accounts receivable, customer service, student services, or records management.
• Demonstrated experience managing financial accounts, invoices, receipts, payment processing, and outstanding balances.
• Experience preparing financial reports and maintaining accurate, confidential records.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and Google Workspace.
• Experience using Zoho Books or similar accounting software is an asset.
• Experience using online payment systems and student learning management systems is an asset.
• Knowledge of automated administrative workflows and digital processes is an asset.
• Experience working in a school, college, training institution, or other service-oriented environment is highly desirable.

Benefits and Others

Apply: Visit https://form.jotform.com/241626367643865 for the complete vacancy details and submit your application by Monday, July 27, 2026. Only shortlisted candidates will be contacted.