Dominica Institute of Customer Service

Flexible

Dominica Institute of Customer Service believes that by assisting organizations and local businesses in developing employee-capable products, we can revolutionize the way economic growth is achieved. Our goal is to help our members identify their customers' sweet spots and understand their current service level rankings.

About Dominica Institute of Customer Service

Dominica Institute of Customer Service is committed to embedding a culture of service excellence in Dominica. As the first local leader in this field, the Institute aids organizations in developing strategies that build market share and business competitiveness. With a focus on customer-oriented excellence, it stands out as a key driver for effective investments in customer experience, promoting eight key enablers that include leadership, employee engagement, and innovation.

Dominica Institute of Customer Service's Mission

The mission of the Dominica Institute of Customer Service is to enact positive change for the economic well-being of individuals and organizations within the Caribbean community. This is achieved through the delivery of excellent customer service experiences and fostering a service culture that aligns with international standards.

Dominica Institute of Customer Service; Services and Benefits

• Professional Development: Offering career support and recognition for service professionals.
• Organizational Support: Assisting organizations to certify service staff and develop responsive service cultures.
• Benchmarking and Recognition: Providing benchmarks against international standards and recognition for service excellence.
• Education and Training: Delivering certification and training in customer service management.

Commitment to Excellence

• Accountability Framework: Establishing a framework among service providers to ensure quality customer interactions.
• Continuous Improvement: Using diagnostic tools for objective analysis and improvement of customer experiences.
• Research and Policy Support: Providing research and data to support policymakers in implementing robust service standards.

Dominica Institute of Customer Service is not just a resource but a movement towards transforming Dominica into a haven of service excellence. With its comprehensive suite of services, membership benefits, and a robust national strategic plan, the Institute is leading the charge in elevating the standard of customer service across the nation.